TERMS AND CONDITIONS

These Terms of Service govern your access to and use of the Some Times Good website, including the purchase of our products. By visiting our site, you agree to abide by these terms and conditions. We may modify this notice at any time, and your continued use of the website signifies your acceptance of the updated terms. It is recommended to review our terms and conditions with each visit. By accessing and using our website, you affirm that: You possess the legal capacity to enter into binding contracts. You are at least 18 years old. The personal information provided during registration is true, accurate, current, and complete, and you are not impersonating any other person or entity. For any questions or enquiry's, please contact us at support@sometimesgood.co.nz

At Some Times Good, we recognize the importance of safeguarding your privacy and value the trust you place in us by providing your information. We are committed to ensuring the confidentiality and security of your personal data. We pledge not to share, rent, or sell your personal information to third parties. All information you provide will be treated with the utmost privacy and used exclusively for the following purposes: Processing purchase and delivery transactions. Providing customer support and responding to your inquiries. Communicating with you via email to share information that may be of interest. We may disclose your personal information if required by law or in the event of a violation of our Terms of Service. If, at any point, you no longer wish to receive emails from us, please use the unsubscribe link within the email you receive.

Any use of “we” “us” and “our” across our the Terms and Conditions outlined within this page, website, and relevant communications refer to Some Times Good.

At Some Times Good, order processing occurs on business days (Monday through Friday), excluding public holidays in Auckland, New Zealand. Once your order is dispatched, we will provide you with a tracking number for your convenience. In instances where a parcel remains unclaimed or is refused by the receiver, we will make every effort to arrange a re-delivery. However, if re-delivery cannot be facilitated by the delivery provider and/or our team, it becomes the customer's responsibility to coordinate an alternative delivery or depot pick-up. Please note that no refunds will be issued for parcels that are unclaimed or refused. We appreciate your understanding and cooperation in ensuring a smooth shipping experience.

All orders are shipped from Auckland New Zealand via NZ Post. Once dispatched, estimated delivery times are as follows: Urban: 1 - 3 Business Days Rural: 2 - 5 Business Days For further information, we advise that you consult NZ Post's Standard T&Cs: https://www.nzpost.co.nz/about-us/who-we-are/terms-of-business/standard-terms-conditions-products-services

Should you wish to initiate an exchange or return for a product, please take a moment to review the information below before proceeding to our contact page: No exchanges, purchase is final once completed. We will only accept returns for damaged items. Photos of damaged goods with tag attached must be provided prior to shipping. Damaged returned items must have a tag attached. Items without a tag will not be accepted for return. The customer is responsible for the cost of shipping the goods back to our address. Upon arrival, our team will thoroughly inspect the item(s) for any damage. Subsequently, we will either approve or reject the exchange/return request. In the event of a denial, the item(s) will be returned to the customer at no additional charge. Upon approval, we will facilitate the requested refund or exchange. We appreciate your understanding and cooperation in adhering to our returns process. Please contact our email for any enquiries: support@sometimesgood.co.nz

While we cannot assume responsibility for lost parcels, whether in transit to the buyer or returning to us for an exchange/return, we will do what we can in assisting you in locating your package. To mitigate the risk of parcel loss, we strongly advise customers to verify the accuracy of their provided address, and other relevant details during the checkout process. In the unfortunate event of a lost or missing parcel, it becomes the buyer's responsibility to initiate an investigation with the relevant courier company to determine the whereabouts of the package. We appreciate your understanding and cooperation in ensuring a smooth resolution in such situations.

Some Times Good retains the right to cancel any order if we are unable to fulfil the requested products. In such instances, customers will be notified immediately. Please be advised that Some Times Good is not obligated to compensate for any loss, expense, or inconvenience that customers may experience due to the order cancellation. Note that this policy is largely in place to avoid credit card fraud. If you have any questions or concerns, feel free to reach out to our team for further assistance.

When you opt for a direct payment gateway to finalize your purchase, Stripe securely stores your credit card data. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is retained only for the necessary duration to complete the transaction, after which it is promptly deleted. All direct payment gateways adhere to the rigorous standards established by PCI-DSS, overseen by the PCI Security Standards Council—comprised of major brands such as Visa, MasterCard, American Express, and Discover. These PCI-DSS requirements are in place to guarantee the secure handling of credit card information by our store and its service providers. For a more comprehensive understanding, we recommend reviewing Stripe's Services Agreement (https://stripe.com/nz/legal/ssa) or Privacy Statement (https://stripe.com/nz/privacy). Your trust in our commitment to security is paramount, and we are dedicated to ensuring a safe and protected payment experience for our customers.

All discount codes and price discounts issued by Some Times Good, either through website or relevant communications are in issued in NZD. Please note that any discount code cannot be combined with any other offer, except for clearance sale prices. We appreciate your understanding and adherence to this policy. If you have any questions or require clarification, feel free to reach out to our team for assistance. Thank you for your cooperation.

At Some Times Good, we are committed to safeguarding our customers against credit card fraud. In cases where we suspect potential fraudulent activity associated with a customer's order, we will initiate contact to verify specific details. Should the customer decline to provide the necessary information within 7 working days, we retain the right to cancel the order. This measure is implemented to ensure the security and integrity of our transactions and protect our customers from unauthorized activities. We appreciate your cooperation in maintaining a secure shopping environment.

Generally, the third-party providers engaged by Sometimesgood will collect, use, and disclose your information solely to the extent required for the performance of the services they offer on our behalf. (These are largely services to do with payment & distribution). It is important to note that specific third-party service providers, including payment gateways and other payment transaction processors (see payment policy), maintain their own privacy policies regarding the information necessary for your purchase-related transactions. We strongly advise you to review the privacy policies of these providers to comprehend how your personal information will be managed by them. Please be mindful that certain providers may be situated in or operate facilities in a jurisdiction different from yours or ours. Consequently, should you proceed with a transaction involving the services of a third-party provider, your information may be subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Your awareness of these considerations is crucial for a secure and transparent transaction process

Our website utilizes Google Analytics, a web analysis service provided by Google Inc. ('Google'). Google Analytics employs 'cookies,' which are text files stored on your computer enabling an analysis of your website usage. The information generated by these cookies, including your IP address, is transmitted to and stored on Google's servers in the United States. Google employs this data to assess your website usage, compile reports on website activities for other operators, and offer additional services related to website and Internet use. Google may share this information with third parties as required by law or when third parties process the data on Google's behalf. Under no circumstances will Google associate your IP address with other data from Google Inc. You can adjust your browser settings to prevent the installation of cookies; however, please note that doing so may limit certain functionalities on this website. By using this website, you consent to Google processing your data as described above and for the specified purposes.